Agreement Policy

RETURN/EXCHANGE POLICY

Full-price, unused, unopened merchandise in its original packaging with all tags attached is eligible for store credit within 20 days of receipt. Write to us at info@lifegene.us for return instructions. We will provide a physical address for you to mail your insured and carefully packed item to.

When we receive the returned merchandise, you will be issued store credit for the amount of your order, minus the original shipping and handling fees. Original shipping and handling fees are non-refundable, and you must pay to ship your item back to us.

If you are local, you are welcome to exchange the item in-person. Please have your order number handy if possible.

Refund Policy

Lifegene allows the Buyer to return product for any reason provided that it has not yet been used at any time during the twenty (20) days following the date of delivery. If the item has not been opened and is in the original, sealed packaging, Lifegene will refund the purchase price actually paid minus shipping and handling charges. If the item has been opened, Lifegene will charge a 15% restocking fee in addition to shipping and handling charges. Lifegene will not issue refunds for products that have been defaced, altered, used, or damaged in any way. All requests for refunds are subject to inspection by Lifegene of the returned item. Lifegene will only accept Refund on items purchased directly from the Lifegene online store.

For any amounts refunded under this Return Policy, Lifegene will refund such amounts (if applicable, net of any shipping charges and/or restocking fees) by issuing a credit exclusively to the credit card used to purchase the Product.

Orders Cancellation Policy

Any purchase order submitted is subject to acceptance by Lifegene. Only upon acceptance by Lifegene by way of an order confirmation is the agreement concluded.

Lifegene reserves the right to reject any orders in full or in part or to apply a maximum order amount.

All orders for product are subject to stock availability.

Prices and availability of Lifegene products are subject to change without notice. In the event a product is not available or is not available at a published price due to an error, Lifegene will contact the Buyer to suggest alternative products or communicate the correct means, as applicable. In such cases, Lifegene reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not Lifegene has confirmed Buyer’s order and collected payment. If Buyer’s credit card has already been charged for the purchase and Buyer’s order is cancelled, Lifegene will issue a credit to Buyer’s credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to Buyer’s account. Lifegene’s liability with respect to any such cancelled order shall be limited to a refund of any amounts paid with respect to such cancelled order. If the Buyer is not fully satisfied with his purchase, he may return it in accordance with Lifegene’s Return Policy.