Customer Support

Ways to shop:

Our goal is to make shopping easy for you! We’re providing multiple ways for you to shop:


You can safely shop in-store, we’re open Monday to Saturday from 11 am – 7 pm; Sunday from 11 am – 6 pm
You can shop online and pick up your order
Place your order by 2pm for same day delivery, otherwise it will be delivered next day.
You can shop online and we ship worldwide!

Thank you for supporting our business, we value every order that we receive. 

Domestic Shipping

Domestic shipping is via USPS First Class, Priority Mail, or Express Mail or though UPS. Delivery confirmation is free but insurance is optional. All shipping options include tracking which will be provided to you once your package ships.

Orders ship within 1 to 2 business days. We may use an alternate delivery service (such as UPS) for larger packages.

Please double check your shipping address.  Lifegene will not be responsible for lost or misdirected packages due to incorrect addresses.  

Please make sure your shipping address leads to a secure location. Lifegene will not be responsible for lost, stolen, or delayed packages. 

  

International Shipping

We ship worldwide and we use the following carriers: 

USPS Priority Mail

UPS Ground

DHL Express

International orders are subject to customs, local duties and taxes.  Payment of applicable duties, taxes and other fees is the customer’s responsibility. Please note that due to high incidences of fraud, we will ship internationally at our discretion.

Sales Tax

We are required to charge 8.65% sales tax on all orders shipped to California addresses.


Gift Certificates

Electronic gift certificates are sent to any email address and the recipient can redeem online. You can send any amount, and incur no shipping as they are delivered electronically.  Gift Certificates are a simple, easy way to give the gift of Lifegene shopping. 

You will need to forward the gift card to your intended recipient yourself in order for them to receive your gift. At this time, gift cards bought online cannot be used at our brick and mortar store. 

Privacy Policy

Lifegene values our customers’ privacy. Please read our privacy policy to learn what information we might collect from a registered user or other visitor, and what we will and will not do with it.

If you have any questions about your order or the products that we sell, you can email us at info@lifegene.us